LUXAFEL            RAGDOLLS

Privacy Policy (Australia)

Luxafel Ragdolls respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Luxafel Ragdolls collects, uses, stores and protects personal information when you visit our website, contact us, submit a kitten application, join our waiting list, purchase or reserve a kitten, or otherwise communicate with us.

Website: www.luxafelragdolls.com
Business: Luxafel Ragdolls
Location: Victoria, Australia

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. What personal information do we collect?

Depending on how you interact with Luxafel Ragdolls, we may collect information such as:

Your name, 
Email address
Phone number
Residential or delivery address
Information provided in a kitten application
Information about your household, family, children and existing pets where you choose to provide it
Information about your lifestyle, work arrangements and home environment relevant to assessing whether a Ragdoll kitten is suitable for your household
Details relating to your kitten enquiry, reservation, deposit or purchase
Information contained in correspondence, emails, messages or other communications you send to us
Payment or transaction information where applicable
Photographs or other information you voluntarily provide to us
Any other information you voluntarily provide when communicating with Luxafel Ragdolls

We only seek information that is reasonably relevant to providing our services, communicating with you and, where applicable, assessing whether one of our kittens is a suitable match for your family.

2. How do we collect your information?

We may collect personal information when you:

Complete a kitten application or enquiry form on our website
Contact us by email, telephone, social media or other messaging services
Join our kitten waiting list
Place a deposit or purchase a kitten
Subscribe to or request information from us
Communicate with us before or after purchasing a kitten
Visit or interact with our website
Voluntarily provide information to us in any other way

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.

3. Why do we collect your personal information?

Luxafel Ragdolls may use your personal information to:

Respond to enquiries and requests
Process kitten applications and waiting-list enquiries
Communicate with prospective and existing kitten families
Assess whether a kitten may be a suitable match for your household
Manage reservations, deposits and kitten purchases
Arrange kitten collection and provide relevant information before and after collection
Provide updates, photographs and information about your kitten where appropriate
Provide customer service and ongoing support
Maintain appropriate business and financial records
Improve our website, services and customer experience
Prevent fraud, misuse or other unlawful activity
Comply with legal or regulatory obligations where applicable

We will not use your personal information for purposes unrelated to the reason it was collected unless you have consented to that use or we are otherwise permitted or required to do so by law.

4. Kitten applications and family information

Our kitten application process may ask questions about your household, family, children, other pets, work arrangements and lifestyle.

This information is collected because finding the right home for our kittens is extremely important to us. We use this information to help determine whether a Luxafel Ragdolls kitten is likely to be a suitable fit for your household and whether your circumstances are appropriate for the care of a Ragdoll.

Information provided in an application is treated as confidential and is not published publicly.

5. Photographs and social media

Luxafel Ragdolls regularly photographs and shares photographs or videos of our cats and kittens for educational, promotional and social media purposes.

We may also receive photographs from kitten families after their kitten has joined their family.

We will not knowingly publish identifiable photographs of you or your family members for promotional purposes without appropriate permission.

If you send us photographs of your Luxafel kitten, please do not provide photographs containing personal information that you do not wish us to receive or use.

If you have previously given permission for us to use a photograph and subsequently wish to withdraw that permission, please contact us and we will consider your request.

6. Website cookies and analytics

Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use our website.

These technologies may collect information such as:

Pages visited
Approximate location
Device and browser information
Referring websites
General website usage and interaction information

We may use third-party analytics or website services to help us understand website traffic and improve our website.

Where third-party services are used, those providers may collect information in accordance with their own privacy policies.

You can generally adjust your browser settings to refuse or restrict cookies. However, doing so may affect the functionality of some websites.

7. Third-party services

Luxafel Ragdolls may use trusted third-party providers to operate our website and business.

These may include website hosting providers, website form providers, email providers, payment processors, booking or communication services, analytics providers, cloud storage services and social media platforms.

Where personal information is provided to a third party, we take reasonable steps to use reputable providers and to ensure information is handled appropriately.

Some third-party providers may store or process information outside Australia. Where this occurs, the information may be subject to the privacy laws of that country as well as any applicable Australian privacy obligations.

8. How we protect your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Depending on the information and circumstances, safeguards may include secure website connections, password protection, restricted access, secure electronic storage and appropriate security practices.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. How long do we keep personal information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, provide ongoing customer support, resolve disputes, or meet legal or accounting obligations.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

10. Disclosure of personal information

We do not sell or rent your personal information to third parties.

We may disclose information where reasonably necessary to:

Service providers assisting us with our website or business operations
Payment providers where required to process a transaction
Professional advisers where appropriate
Government authorities or law enforcement where required or authorised by law
Other parties where you have given permission for us to do so
A person or organisation where disclosure is reasonably necessary to protect the health, safety or welfare of a person or animal, where legally permitted

We only seek to disclose information that is reasonably necessary for the relevant purpose.

11. Direct marketing

From time to time, Luxafel Ragdolls may contact people who have requested information from us about kittens, upcoming litters, availability, news or other relevant Luxafel Ragdolls information.

Where required by law, we will provide an appropriate way to unsubscribe from marketing communications.

You can also contact us at any time if you no longer wish to receive marketing communications.

12. Accessing or correcting your information

You may contact Luxafel Ragdolls to request access to personal information we hold about you or to ask us to correct information that you believe is inaccurate, incomplete or out of date.

We will respond to reasonable requests within a reasonable timeframe and may need to verify your identity before providing access to personal information.

In some circumstances, we may be unable to provide access where permitted or required by law.

13. Privacy enquiries and complaints

If you have a question, concern or complaint about how Luxafel Ragdolls has handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

Privacy contact: Susan – Luxafel Ragdolls
Website: www.luxafelragdolls.com
Email: [insert your preferred privacy/contact email address]

Please provide sufficient information for us to understand and investigate your concern.

We will consider and respond to privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, and Australian privacy legislation applies to your circumstances, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

OAIC: www.oaic.gov.au
Privacy enquiries: www.oaic.gov.au/privacy/privacy-complaints

14. Children’s privacy

Our website and services are primarily directed towards adults.

We do not knowingly collect personal information directly from children for the purpose of marketing or providing services. If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us.

15. Links to other websites

Our website may contain links to other websites, including social media platforms or third-party websites.

Once you leave the Luxafel Ragdolls website, this Privacy Policy no longer applies to information collected by those websites. We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable privacy requirements.

The most recent version will always be published on this page.
Last updated: September 2026

17. Contact us

If you have any questions about this Privacy Policy or how Luxafel Ragdolls handles personal information, please contact:
Luxafel Ragdolls
Victoria, Australia
Website: www.luxafelragdolls.com
Email: luxafelragdolls@gmail.com